We're super transparent… Sometimes a little too much.

Effective date: January 1, 2026.

These Terms and Conditions govern your use of www.createwithmatchbox.com, operated by Matchbox Creative, LLC (Matchbox, we, us, or our). They explain permitted use of the website, ownership of its content, and the limits of information presented here. Please read them before using the website. If you do not agree, please stop using it.

Website information and inquiries

Our website introduces our work and services and provides ways to contact us. Its content is general information, not a binding offer to perform work. Submitting a form, requesting a consultation, or exchanging initial messages does not create a client relationship or require either party to proceed with a project.

Client agreements

Paid work is governed by the proposal, statement of work, services agreement, or other terms accepted for that engagement. Those documents determine scope, fees, payments, timelines, approvals, revisions, cancellation, confidentiality, and ownership or licensing of deliverables. These website terms do not replace or amend a signed client agreement. If there is a conflict concerning an engagement, the applicable client agreement controls.

Website content and intellectual property

The website includes text, designs, photographs, videos, graphics, branding, and other materials owned by Matchbox or used with permission. Client names, logos, trademarks, and project materials may belong to the respective clients or other rights holders. Display on our website does not transfer ownership or grant a license to use those materials.

You may browse the website, link to publicly available pages, and keep copies for your personal or internal business evaluation of our services. Except as permitted by law or with written permission from the relevant rights holder, you may not reproduce, modify, redistribute, sell, or use website content in your own marketing. Keep copyright and other ownership notices intact.

Acceptable use

Use the website lawfully and respect the rights of others. Do not submit false, unlawful, infringing, or malicious content; impersonate another person; attempt unauthorized access; interfere with security or website operations; or use automated tools in a way that disrupts the site or bypasses access restrictions. We may take reasonable steps to block abusive activity and protect the website.

Information you submit

You are responsible for the accuracy of information you submit and for having permission to share it. Please do not send passwords, payment card details, trade secrets, or other sensitive materials through a general inquiry form. If a project requires confidential information, contact us first to arrange an appropriate way to share it.

You retain ownership of materials you submit. You authorize us to use those materials as reasonably necessary to evaluate and respond to your inquiry or as otherwise agreed with you. Sending an inquiry does not grant us unrestricted rights to publish your materials or use your name in marketing.

Privacy

Our Privacy Policy explains how we handle personal information collected through the website and related communications. Please review it at www.createwithmatchbox.com/privacy-policy. These terms do not serve as consent to marketing cookies or other processing where separate consent is required.

Case studies and results

Case studies, testimonials, rankings, traffic figures, and other results describe particular projects and circumstances. Results depend on factors such as goals, budgets, market conditions, client participation, measurement methods, and third-party platforms. Past results do not guarantee a particular outcome for another business. Any commitments for your engagement must be set out in the applicable agreement.

Accuracy and availability

We aim to keep website information useful and current, but content can contain errors or become outdated. Services, descriptions, and availability may change. We may update, suspend, or discontinue website features. We do not promise uninterrupted access or that every page will always be error-free.

Third party links and platforms

The website may link to third-party websites, social platforms, or services. Those providers control their own content and operations and may apply separate terms and privacy policies. A link does not by itself constitute an endorsement or a guarantee of the third party’s products, services, or security.

Disclaimers

To the extent permitted by applicable law, the website and its general information are provided as available and without warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and noninfringement. This provision concerns the website; it does not override warranties or obligations in a client agreement or rights that cannot lawfully be excluded.

Limits of liability

To the extent permitted by applicable law, Matchbox is not liable for indirect, incidental, special, or consequential losses arising from use of, or inability to use, this website, including lost profits or business opportunities. This limitation does not exclude liability for fraud, willful misconduct, or any other liability that cannot legally be limited. Liability relating to paid services is governed by the applicable client agreement and law.

Changes to these terms

We may revise these terms by posting an updated version with a new effective date. Revisions apply prospectively to website use after that date and do not amend an existing client agreement. We will provide any additional notice or obtain acceptance required by applicable law.

Severability

If a provision is found unenforceable, it will be limited or removed only to the extent necessary, and the remaining provisions will continue to apply to the extent permitted by law. A delay in enforcing a provision does not by itself waive our right to enforce it later.

Contact us

Matchbox Creative, LLC
300 Marconi Blvd. #302
Columbus, Ohio 43215
hello@matchbox-creative.com